Frequently Asked Questions

Ordering

Warranty

Power Cord System

Air Hose Reel

Water Hose Reel

About Great Stuff Inc.


Can I return or exchange my product?

Yes, products can be returned or exchanged for up to 30 days from your purchase date. We require that the product be in new condition and in its original box.

Inbound freight will not be covered by Great Stuff Inc. and a restocking fee of 10% of the original price will be charged on all returned products. For a product exchange this 10% restocking fee will be waived.

For more information on this topic, visit our Return and Exchange Policy page.

Do I have to pay sales tax?

Sales tax is only included in orders that will ship to customers living in Texas. The sales tax rate for these customers varies by county.

What do I do if my order got lost during shipment or showed up damaged?

Please contact our customer service department by emailing us at: cs@greatstuffinc.com or calling 1-888-478-7883. We will assist you in replacing the damaged product or in dealing with the carrier for lost shipments.

How do I track my order?

All RoboReel products are sent through FedEx. Once you place an order you will receive a tracking number via the email address you supplied while ordering.

How long will it take for my order to arrive?

Orders are typically delivered within 2-6 business days depending on the location they are being shipped to. Shipping and Delivery

Can RoboReel products be shipped internationally?

No, our products are currently only for sale in the US. We do not ship our products internationally.

What is the Great Stuff Guarantee?

Great Stuff Inc. stands behind its products with an industry leading warranty. With the Great Stuff Guarantee all Power Cord Systems, Air Hose Reels and Water Hose Reels come fully protected by a 4 year or 4,000 winds, whichever comes first, “bumper-to-bumper” warranty.

Does the Great Stuff Guarantee cover accidents, abuse, and misuse?

The Great Stuff Guarantee warrants that RoboReel Power Cord Systems, Air Hose Reels and Water Hose Reels will be free of defects in material, workmanship, and functionality. The Great Stuff Guarantee does not cover misuse or abuse by the user or accidents such as dropping the unit.

For more information on this topic, visit our Warranty Policy page.

How do I register the warranty on my new RoboReel product?

Please register your warranty online by visiting our Warranty Registration page or fill out and return the warranty card that was included in your RoboReel product box. Then send the form to our company headquarters at: Great Stuff Inc., 15504 Storm Drive Austin, Texas 78734

Power Cord System - Is any assembly required?

No, your Power Cord System comes fully assembled right out of the box. However, the Ceiling Mounted Power Cord System does require you to mount the ceiling bracket and install the unit into this bracket before use.

Power Cord System - Can my unit switch between Portable and Ceiling Mount versions?

No, our Portable and Ceiling Mount models are two different products and they cannot be converted from one model to another.

Power Cord System - Can I install a normal extension cord in my Power Cord System?

No, normal extension cords cannot be installed in the RoboReel Power Cord System. Only our proprietary extension cord can be installed in the unit.

Power Cord System - Does the product come in different gauges and sizes?

No, our reels only come installed with 50 feet of heavy-duty 12 gauge extension cord.

Power Cord System - Where can I find accessories and replacement parts?

Accessories and replacement parts for our Portable and Ceiling Mount Power Cord Systems can be found on our Accessories page. For other issues related to product use, please download a product manual from our User Guide page or contact our customer service department at: cs@greatstuffinc.com or 1-888-478-7883.

Air Hose Reel - Is any assembly required?

No, your RoboReel Air Hose Reel comes fully assembled right out of the box. However, the Ceiling Mounted Air Hose Reel does require you to mount the ceiling bracket and install the unit into this bracket before use.

Air Hose Reel - Can my unit switch between Portable and Ceiling Mount versions?

No, our Portable and Ceiling Mount models are two different products and they cannot be converted from one model to another.

Air Hose Reel - Can I install another type of air hose into my unit?

No, other air hose should be installed in the RoboReel Air Reel. Only our proprietary extension cord can be installed in the unit. Use of any other hose other than the Roboreels’s specified hose may damage your unit and void your warranty.

Water HoseReel - Is any assembly required?

No, your RoboReel Water Hose Reel comes fully assembled right out of the box.

Water Hose Reel - Does the Hose Reel come in any other colors?

No, the RoboReel Water Hose Reel comes only in an attractive "forest green."

Water Hose Reel - Are different hose sizes and lengths available?

Yes, you can choose either 100 feet of 5/8 inch hose or 140 feet of ½ inch hose.

Water Hose Reel - How do I winterize my RoboReel Water Hose Reel?

The best way to “winterize” your RoboReel Water Hose Reel is to attach the tow rope and move it to safe location for the winter. If you would rather leave the reel outdoors for the winter you should remove the battery and empty the hose of any water.

Water Hose Reel - Will my current nozzles work on the reel?

An adapter must be attached to the hose before your current nozzles can be used with the RoboReel Water Hose Reel. This adapter is included with your purchase of the hose reel, as are five other nozzles. The RoboReel Water Hose Reel uses double O-rings on all connections to prevent water leakage and also uses quick connect technology to make changing nozzles quick and easy.


Because of these factors normal nozzles do not work directly with the hose. If you use the adapter and your current nozzles with the RoboReel you must be sure that the nozzles are left “open” before attempting to retract the hose. Otherwise proper retraction can be difficult.

Water Hose Reel - Does the RoboReel Hose Reel require a special hose?

Yes, only our heavy duty “Never-Kink” hose can be used with the product. One is included with your purchase and comes installed in the unit.

Where is Great Stuff Inc. located?

Our engineering facility and headquarters are located in Austin, TX.

Where are the RoboReel products produced?

  • Product Design and Engineering: USA (In-House)
  • Product Testing: USA (In-House)
  • Manufacturing and Assembly: Water Hose Reel – USA; Power Cord Reel – Mexico
  • Customer Service: USA (In-House)