Returns and Exchanges
Great Stuff Inc. will refund the price of RoboReel merchandise on all products that are returned within 30 days of the original purchase date. For a return to be accepted, the product must be in new, unused condition and must be returned in its original box and packaging. No returns will be accepted on products returned after 30 days of the original purchase date. Shipping costs, both original and returning, are non-refundable and a restocking fee equal to 10% of the original product price will be charged on returned items.
Exchanged items must also be returned within 30 days of the original purchase date and will not be accepted thereafter. Original and return shipping charges are non-refundable on exchanged items but the 10% restocking fee does not apply.
All returns and exchanges should be shipped to the following address:
Great Stuff, Inc.
15504 Storm Dr.
Austin, TX 78734
Once the returned product is received by our warehouse, a refund will typically be processed within 5-7 business days. Exchanged items will typically be shipped out within 3-5 business days, depending on availability.
Note: The return and exchange policies described above apply only to
purchases made through our internet site.