Order Cancellation Policy

All orders begin processing immediately after they are placed. While the order is being processed canceling an order may still be possible, however, once the order is packaged and ready for shipment cancellations can no longer occur.

If you attempt to cancel an order before it has been packaged for shipment your order will be canceled and a fee of 5% of the product price will be charged.

If you attempt to cancel your order after it has been packaged for shipment the order cannot be canceled and it must be processed as a return. For more information on this visit our Return & Exchange Policy page.

To attempt to cancel an order during processing please contact our customer service department by email at cs@greatstuffinc.com or by phone at 1-888-478-7883.